Helios Healthcare Privacy Statement
Thank you for using Helios Healthcare’s online and mobile resources and for viewing this privacy statement (the “Privacy Statement” or “Statement”). Our Privacy Statement serves to give notice about the types of personal information we collect, how we use it, and who we share it with and why. We encourage you to read this Privacy Statement carefully. For information about how we collect, use, and disclose consumer health data, please see our Consumer Health Data Privacy Policy.
This Privacy Statement was amended as of January 1st, 2026, and is effective as of that date. The English language version of this Privacy Statement is the controlling version regardless of any translation.
Please note that use of our online and mobile resources is also governed by our Terms of Service (“Terms”). By accessing, using, or placing an order through our online and mobile resources, you agree to these Terms.
SOME IMPORTANT VOCABULARY
Whenever we reference “Helios Healthcare”, “Company”, “we”, “us”, or “our”, we mean Helios Healthcare. We use the words “you” and “your” to mean you, the reader, and other visitors to our online and mobile resources who are over the age of 18, or otherwise have verifiable parental consent.
When we talk about our “online and mobile resources”, we mean all websites, applications, portals, or other features we operate to allow you to interact with us and our systems.
HOW DO WE COLLECT YOUR PERSONAL INFORMATION?
We collect your personal information in the following ways:
Voluntary Submissions: When you create accounts, request healthcare services, make purchases, or sign up for newsletters.
Automatic Collection: Information about your internet activity is collected via cookies and tracking technologies to store preferences and improve performance.
External Sources: We may receive data from marketing partners or social media platforms to tailor our services to your interests.
WHAT TYPES OF PERSONAL INFORMATION DO WE COLLECT?
In the previous 12 months, we may have collected:
General Identifiers: Real name, IP address, postal address, and email.
Commercial Information: Records of services considered or obtained.
Internet Activity: Browsing history and interactions with our portals.
Sensitive Personal Information: Physical or mental health conditions, past/present/future health status, and information identifying attempts to seek healthcare services.
HOW DO WE USE THIS INFORMATION?
We use personal information for legitimate business purposes, including:
Transaction Processing: Completing and maintaining records of services.
Clinical Performance: Fulfilling our duties in providing healthcare-related resources.
Security: Monitoring networks and detecting medical identity theft or fraud.
Customer Service: Responding to inquiries and providing online support.
YOUR PRIVACY RIGHTS
Depending on your jurisdiction, you may have the following rights:
The Right to Know/Access: Request disclosure of what information we hold.
The Right to Delete/Correct: Request removal or updates to your data.
The Right to Opt-Out: You may opt-out of the sale or sharing of your information by contacting us at privacy@helioshealthcare.com.
CHILDREN’S PRIVACY
Helios Healthcare does not intend for our online resources to be used by children under the age of 18. We do not knowingly collect personal information from minors. If we become aware of such a submission, we will delete it immediately.
CONTACTING US
If you have any questions about this Privacy Statement or wish to exercise your rights, please contact us at:
Support: office@helioshealthcare.com